FAQ
Find answers to the most common questions about our products and services.
Returns & Warranties
What is your return policy?
Returns are accepted within 30 days of when your order was delivered.
We will only issue refunds for returned items that have not been opened or used. Further, all original packaging materials must be included and in new condition.
Your item(s) must be shipped back in the same type of packaging as when you received it from us. Please do not ship anything back in the manufacturer's box with any shipping labels or writing on the product's box.
If the item has been opened or used, if the package is missing original materials, or if the product box's quality has been reduced the item will not be eligible for a refund. Only at our discretion, some of these items may be accepeted with a *restocking fee since that item will not be able to be resold as new. In some cases where an item has been returned to us with extensive damage or use we may not be able to refund any of the original purchase price. Please contact us before shipping your item(s) back if you are unsure about the condition of product.
How do I return an item?
Contact support for an RMA and shipping instructions.
I returned an item but have not been refunded yet.
Contact support for an RMA and shipping instructions.
Orders & Shipping
I am not a health professional. Can I make purchase?
Can I change my order after it has shipped?
I need my order ASAP, when will it ship?
I did not receive a confirmation email after placing my order.
I did not receive a tracking number for my order.
You emailed me that my order was delivered but I can't find it?
Can I change my order after it has shipped?
Do I need to pay for shipping?
Products & Pricing
Do you price match other retailers?
Where do you source your products from?
Didn’t find what you were looking for?
Send us your question and our team will get back to you shortly.